Comcast horrible service

In my recent move, I have run into Comcast's atrocious service. It is a textbook case of how not to serve your customer. First it appears straightforward that you just login to your comcast account and then find the move service web site and fill in the information. so far so good, but then you discovered it just starts. Comcast asks you to have an online chat with an agent once you fill in all the information. I was shocked when I was asked to do that. I cried it loud wtf? I mean what else is preventing Comcast from completely automating this simple process? what could be so confusing? then I basically need to repeat all my information to the online agent which I told her/him bluntly that online chat is the worst form of customer service. it is slow, and you feel lost since you don't get any immediate response, you almost want to yell it loud. Then after twenty minutes or so giving the agent the information all over again, the agent told me this, "sir, sorry, I cannot transfer your service to the new address yet since the current owner hasn't put in a disconnect service request yet.". I was like, "are you kidding me? why does it matter whether the current owner has put in a request or not? He is moving out in two weeks and I am moving in. So it makes perfect sense for me to put in a transfer request and you should find a way to get it done". and all I got back was, "sir, sorry but the computer won't allow me do it. Please call me again in a week or two. Is there anything else I can help you with"? To that, I was like, "yea, you could help me to put in the transfer request". we went back and forth for another two rounds and then I have to call it quit as I realized that I am not going to get anywhere.

So a week to two later I called Comcast (I really hate the online chat) back and ask the phone agent to put in the transfer request. and after 5 minutes I got back the same answer that the current service at the my future home hasn't received a disconnect request yet so my transfer request cannot go through.

So after I moved in, I called Comcast back and the auto phone told me that their service is from 7am to 10pm and asked me to call back again during their business hour. Here is the interesting part. All the service (internet and tv) works fine for me. To be a good citizen I don't want to use the service for free, and I need to make sure Comcast did disconnect the service at my old place. So I went online again. it is another 30 minutes torture but this time it finally went through. I told the online agent that all services are working so no need to send a cable guy to my new place to which the online agent just told me that they need to send a cable guy to make sure the service is solid. I finally gave me and pick a time slot on Saturday.

On Saturday the cable guy came. and He told me the cable that connected from outside of the house into the house is too outdated and he is going to put in a new one. I was like, "mang, it is working fine. my TV and internet are fine. but if you insist then...". and he insisted. 30 minutes later he is basically done, he also replaced my five year old cable box with a new cable box (but they look exactly the same and function almost the same.) I haven't noticed any difference yet.

And at night when I was watching a on-demand CSI, I found there was issue with the signal. the picture would twist for a second every five to 10 minutes. At that point I was beyond angry.

Whoever in Comcast that is in charge of the information service, and installation service should be fired immediately. They are beyond incompetent. They are just simply outdated.

On Sunday I received a call from my real estate agent that the new owner of my old place was not able to get a Comcast internet service since I haven't disconnect my service there yet. I am not angry anymore. I just feel lucky I am not a Comcast shareholder. And I could barely imagine what a torture NBC guys must feel now that they are part of Comcast.

I am going to call Comcast to come to fix the signal first. then I am going to call Comcast to tell them that I want to cancel my service cause I am switching to Verizon FIOS.